1. No Return Policy
Since our products are perishable food items, we do not accept returns once the order has been delivered.
This policy ensures food safety and hygiene standards for all customers.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
You received the wrong order
You received incomplete items
The food was damaged or spoiled at the time of delivery
The order was not delivered due to our fault
To be eligible for a refund, you must notify us within 24 hours of delivery.
3. Refund Request Process
To request a refund, please contact us with the following details:
Order number
Registered phone number
Description of the issue
Photo proof (if applicable)
Contact Details:
Phone: 9711633944
Email: contact@tosstaste.com
Our team will review your request and respond within 2–5 business days.
4. Refund Approval
If your refund request is approved:
The refund will be processed to your original payment method
Refund processing time may take 5–10 business days, depending on your bank or payment provider
5. Subscription Plan Refunds
For meal subscription plans:
Refunds are not provided for already delivered meals
Refunds may be considered only for unused portions of subscription plans under valid circumstances
Refund eligibility will be evaluated on a case-by-case basis
6. Cancellation Policy
Orders must be cancelled at least 24 hours before the scheduled delivery time.
Orders cancelled after this period may not be eligible for a refund.
7. Non-Refundable Situations
Refunds will not be provided in the following cases:
Customer not available during delivery
Incorrect delivery address provided by customer
Change of mind after order preparation
Delay caused by factors beyond our control
8. Contact Information
If you have any questions regarding refunds or cancellations, please contact us:
Toss and Taste
Address: Sector 55, Golf Course Road, Gurgaon 122001
Phone: 9711633944
Email: contact@tosstaste.com